FAQ's
Can I customize my pen with a name or quote?
Yes! All our glitter pens can be personalized with your name, favorite quote, or message (up to 20 characters). Just add your text during checkout.
How many colors or styles can I choose from?
You can choose from a wide variety of glitter colors, text colors, and fonts. We also accept custom color requests — just let us know your preference!
How long does it take to make a custom pen?
Our current processing time is 3–5 business days for custom pens, plus shipping. For large or bulk orders, please allow a bit more time.
Are the pens refillable?
Yes, most of our custom pens are refillable! We use standard gel or ballpoint ink refills, which are easily replaceable.
Do you accept bulk or wholesale orders?
Absolutely! We love working on bulk orders for events, businesses, or giveaways. Please contact us directly for bulk pricing and turnaround time.
What if I made a mistake in my custom text?
Please double-check all spelling before submitting your order. Since each pen is made to order, we cannot accept returns on custom items unless there's a mistake on our part.
What payment methods do you accept?
We accept local bank transfers, credit/debit cards, and mobile wallet payments depending on your region. Details will be provided at checkout.
Can I request a design that’s not listed?
Of course! We’re always open to new ideas. Message us with your request and we’ll do our best to bring your vision to life.
Do you offer gift wrapping or packaging?
Yes! We offer optional gift packaging for an extra charge. Just select “Gift Wrap” during checkout or let us know in the order notes.
Can I see a preview before my custom pen is made?
We currently do not offer digital previews for individual orders, but we follow your selected options exactly. If you have any special design notes, feel free to include them — we’ll do our best to match your vision!